I went to this business many years ago and would not go any where else. This time I can't even get through the door. First I called several times leaving messages that were not returned until some called and left me a half-hearted message saying I am just calling in case some else didn't call you. Knowing their past reputation I kept trying until I got someone on the phone and made an appt. They called and confirmed my appt for today. We showed up with our pet on time for our appt and waited on hour outside and no one showed. They obviously do not need any new business or they would honor people's time. My husband has a job as I do I and we do have the time to wait. We called their number, there was no message that there had been an emergency.