Our third time going, and unfortunately it feels as if each time it is getting worse and worse.
Our first time was great, every beer we asked for they had! Specifically a coconut cake beer which was amazing. Too bad they haven't had it since.
The second time, my wife and I brought a visiting friend here. And they really messed up our order. Brought out the wrong appetizer. (Never bringing out the right one, just crediting the mistake) as well as bringing out one of the wrong meals as well. Needless to say our friend was not very impressed with our raving review, and we totally understood.
We went last night (Wednesday) during the $3.50 draft night. However I was asked to choose a beer 3x because everyone I chose from the iPad, the server Hayley said they were out. Of course this was over about a 18-20 minute span because she had to keep going back to the bar as well as service other tables. Very disappointing.
We also placed our order for an appetizer (wasn't asked about the meal yet because she wanted to bring over some sheet about a brisket burger, that was never brought over). Well our appetizer (mozzarella and tomato salad) was brought out, and finished before we even ordered dinner! During this time, I had finished the first beer and was waiting and waiting and waiting for the second one.
The part that really set us back, could of been our fault, however it would of been a nice gesture from the waitress to inform us... My wife ordered a beer she thought looked interesting. It was a wild berry beer called ciasco. The beer was great, however it was served in a 750ml bottle aka $24, not $3.50. So we were very set back by it especially since we were wrapping up dinner. Now we had a huge bottle of beer to drink before leaving since we didn't want to waste it. When you first come across the beer on the iPad the price is not shown. You have to actually tap on the bee to see the description of it that shows the price. Again, obviously our fault for not tapping on the beer- however when you assume it's $3.50 beer not, why check?
The manager came over and asked how the meal was (just like they do in all restaurants). He needs to roll up his sleeves and help his staff though. When he came over, both my wife and I had two empty beer glasses. Should of asked if we needed anything or wanted another drink.
As for the food, it's great. We've ordered something different every time and have loved it. This time we ordered the smoked brisket tacos, bbq chicken platter, and for dessert the coconut cake and chocolate cake. All very very tasty! I did notice from last time and this time, the portions for dinner are insanely different. My bbq chicken came with a decent size breast, a ton of fries, onion rings and two pieces of bread. The brisket tacos my wife ordered were much smaller. 2 tacos with a handful of tortilla chips. So make sure you ask about the portions, or just stick to the platters if you want your money's worth.
In conclusion, this will not be our go to anymore, as the experiences keep getting worse, and "all of the beers on tap" is very misleading, since they usually don't have them all It's too bad because the food is so tasty.