I had recently purchased a condo, which needed a lot of renovation, and was referred to CertaPro by my handyman. As mentioned in other reviews, interacting with Jason on the sales end was a very positive experience. He came by my property to review what was needed, gave me good inputs regarding the work I needed, and a decent quote for the work.
On the day of the appointment, I showed up to my property for the 8am appointment. I waited till 830 and no one showed. I left, and called Jason to cancel the bid. Jason did his best to fix the issue - he got me another one of his painters ready to go the next day. He also explained that the painter in question had disregarded his instructions on the job. The guy who showed up the next day - Gregg Furseth - was outstanding. He was on time, very professional, and did a spectacular job.
What I learned about interacting with CertaPro is:
- Great sales game doesn't guarantee quality paint job.
- They don't have full control over ethic/discipline of their painters - seems like there is variation depending on who they contract the job to.
- Some of their painters are excellent, some may not be.
- However, they did good in fixing the issues. They got the job done right in the end. The final cost was lower than the quote, and I thank them for that.
I would do business with CertaPro again, as long as it is Gregg on the job. No one else. Ask for Gregg.
Thanks