My complaint is with the administrative staff rather than the doctor as I didn't even get to see a doctor! I came here with an appointment to see one of the doctors (referral) hoping to have her as my family doctor. Made my appointment 2 weeks in advance, and when I got there, I was only to find out the admin staff who took my call failed to book it to their system. In return, there was no way I could see the doctor on the day of. She said there was nothing they could do to schedule me in, without considering someone may have gone through hassle to take hours off their work in order to be there. Your office charge people for cancellation of appointment with less than 24 hour notice; what about this? How do you punish yourself or compensate your client for missing clients appointment? See this is how "fair" it is.