I've had nothing to complain about in previous visits to BJs but nothing to write home about either. But today we decided on BJs for my fiancé's birthday dinner. We walked in and the resaurant was pretty busy and we were seated promptly. When seated, we waited like 15 minutes for a hostess or someone for drinks and no one came.
I finally waived down a waitress and asked about our waitress and soon after that we were greeted by Holly Turns our the hostess forgot to tell Holly that she seated a large party out of her section, so it was definitely not her fault. This woman was just the best. She totally did her best to make up for the mistake of another person. She was fast, on point, and kind as could be.
She then gave us our appetizers for free. I love when people know more than just basic customer service and know how to make a negative situation positive.
As for the food, I think of BJ's as one of those reliable chains where you know you'll get good food. Kind of like Cheesecake. I got the jalapeño burger and it was good, but not anything I would praise about.
Whoever is reading this from BJs, please give her a pat on the back. Thanks again Holly!