For some reason they did not have my reservation that I paid for through Amex. They blamed Amex, Amex blamed them. At the end of the day, I paid and got a room but they took no responsiblity or even tried to make it better. No customer service, the people were mostly rude. The only nice person there was at the buffet. An ok buffet if you like buffets... but over all, this place is out dated. If Joel Robuchon was not there, I would not bother going there at all. So many other great hotels to try at around the same place. My sister stayed across the street at the Tropicana and that place was way more updated than MGM and at a better price.