Tonight my dad flew out from Tennessee. He couldn't wait to go to Black Angus and have a steak and some beer, just like he remembered when he used to live here in Arizona. Unfortunately though our experience was less than Pleasant it took about 7 to 10 minutes to get noticed by a server. Took another 5 to get our drinks. Took 15 minutes for him to take our order.
Before out appetizer arrived, our salads and then our food arrived. We got our appetizer after my husband finished his dinner. The manager came over and apologized for not getting our appetizer to us before our meal but that was the end of it. There was no let me take this off your bill, let me see what I can do to lessen the charge, let me see if I can make it up to you to earn your return business.
We were so severely disappointed. My dad who lives in Tennessee will probably not come back to Arizona and go to Black Angus again. This was probably our last visit to Black Angus and we are so very saddened by this because in the past we've had great service and in the past we've had great food. Tonight wAS just not the case. I hope they fix this issue.