So I went through the online service to have my mail held while I was on vacation for 10 days. It's been two days, and they still have not returned my undelivered mail. However, I have received about six pieces of direct mail in my mailbox, but my other mail is nowhere to be found. I specifically asked for them to deliver my accumulated mail, but I still don't have it. So now, I'm going to have to go 10 miles out of my way to pick up my mail, even though I had clearly put in a request to have it delivered to my home upon my return. In fact, the confirmation even says that the mail will be delivered back to my house. But, where is my mail? It's nowhere to be found. This is just another example of the laziness that exists when exceptional customer service is not the norm. USPS is claiming that they have excellent customer service and get things to us on time. I beg to differ. This is just another example of mediocre service provided by our government. So disappointed.