I had originally requested a quote through yelp to a bunch of jewelry places and Aram was the first to respond within 5 min ( as far as I know it could have been less cause I didn't check until 5 min later). After reading all the reviews I figure okay, I'll give him a try. I had 2 rings to get replated and Aram did it in approx 20 minutes right in front of me all the while explain what he was doing. Before he did anything he checked the settings and actually fixed them. I was so pleased with the results. It's like I have 2 brand new rings. Aram was very personal, friendly but always professional. I wouldn't hesitate to take my jewelry there again and have already recommended him to my friends . The best part was the original quote he gave me was exactly what he charged me ( which was less than the quotes I got from others ). I highly recommend him.