I understand the reviews on the long waits but their effort is good on trying to fix it. It moves quickly as of today. It's because they are a top end carrier and like me , a lot of people are probably transferring over to Verizon. We got hooked up with sales guy Jimmy. Transferred 4 lines from T-mobile and he made the process easy and seamless. impressed on how patient jimmy was with us. This process can be worse than buying a car. In a good shopping center with good food options if u do have to wait a bit. Hopefully my phone service is as good as their in-store customer service.