I never knew how incompetent they were till I tried another doctor...My insurance changed so I had to go down the street to another doctor for the yearly exam.. I'm 50 years and have started to wear progressive lenses as well as contacts. I spent thousands of dollars with these crooks on eye exams as well as contacts and glasses. Come to find out, I was given a prescription that wasn't even near what it should have been! FOR YEARS No wonder why I couldn't see! My daughter who went to a new doctor in RENO, the same thing. The doctor that examined her said that she was being over prescribed. Both of us were patients of Dr Lorenz for at least 10 years. As well as customers at the optical department there. I brought my glasses to them today because my anti glare was chipping off after only about a year and a half, only to be told that they are out of the 1 year warranty. They were gracious to tell me that I could have the lenses replaced but that I would have to pay in full another 298.00!!! Oh and yes I would have to have a current prescription from one of their doctors! lol...As if I would allow myself to be examined by any of the staff there ever again. My readers from WALMART LAST FOR EVER and I just throw them in my purse, my 500.00 glasses I treat with the utmost care, they are no good due to the faulty material that they were made of!!! Thank you NEVADA EYE AND EAR...is this why you changed your name SAME PLACE SAME CRAP STAFF AND DOCTORS! I hope OBAMACARE AND REVIEWS CAUSE you to go bankrupt!