This is the worst customer service that I have experienced in years. In the Marine Corps we would simply black list this shop. I went to get a tune from thier online store for my truck. I told the "customer representative " my concerns I have had with other tuners. The Rep proceeded to suggest he is not competitive and other people tune better than they do, he does not want the challenge. Imstead of leaving it at thay, the Rep proceeded to tell me what I should do with my money, as if he owned my suggestions and my vehicles. His suggestions where abrasive, disrespectful and hilarious. After a few rude emails I decided to stop talking to them.
Quick Tricks, TSD and Inovation Diesel have better customer service and want a true challenge. Go somewhere else for tunes, this gear head is a flake.