Quite new location.
Service in the aisles was non existent. I passed 5-7 staff and not one asked if I needed help. They instead looked away and avoided all eye contact. Even if I pass someone in the appliance department with a question about gaskets, they should at least ask if I need help and then call someone over for me rather than me having to walk a mile around the whole store looking for someone.
The signage is too generic. I was looking for HVAC materials and would have thought that a main sign would point me to that major topic. But none. So I wandered around each aisle up and down looking for the items I needed.
I am sticking with Lowe's if I need help finding things. Home Depot over the past 5+ years has started to fail as a customer service oriented store. It is not anything remotely like your local Ace Hardware store where people ask you multiple times if you need help, or as mentioned, at Lowe' s where staff is available at every turn and willing to help me.
Funny thing is I ordered something for in store pickup and obtained it fine, but needed a couple of other items. I knew it would be exactly this scenario of poor service heading in so it didn't upset me much. Which is sad because my expectations of Home Depot are so low these past several years.