Amerisleep is a company of outstanding service! Unfortunately the Colonial was too soft for me. I have extreme osteoarthritis that causes a lot of issues. Mike Hood and Ashley J were very helpful and professional. Mike walked me through the return process flawlessly. I, personally, had to cut off the law tags which is the assurance the mattress will not be resold or reused. Amerisleep is a trustworthy company with personable, professional staff. Thank you Mike , Ashley J and Amerisleep!