I had a $20 coupon and thought I'd treat a friend to lunch. The line wasn't long but giving the order in became complicated as the young lady behind the counter couldn't get it right even after 5 or 6 tries. Finally we sat down and as we chatted the wait time became 15, 20, 25 minutes. A guy with a tray came by 3 times and I said is that order #9? He said no and walked away. The place wasn't very crowded. When the meal finally arrived (same guy) there were no chips for the Fish&Chips plates and I couldn't get them to give me oil& vinegar for my salad. I asked for tartar sauce and they gave me their own version which was far too spicy. The manager came over and apologized. Sorry, that doesn't cut it.
Not going back anytime soon.