My boyfriend and I were sitting around deciding what we want to eat for the last 40 minutes. About 10 minutes ago, we decided to order cheese-steaks from our favorite place - Pizza Palermo. I picked up the phone for the first time tonight to call in and the lady at Palermo answered the phone and I swear she said this "You don't have to keep calling back every five minutes, Maam." I sat there confused for a second and then I asked "what are you talking about?" She repeated herself. I said "This is the first time I've called you this evening." I gave her my phone number and address and she said "You have ordered before because I have all your information right here." I tried to explain to her that WE ORDER ALL THE TIME, but this was the first time I called Palermo tonight!! Then, instead of apologizing, she asked me if I was placing an order. I told her that I wasn't, that I would be leaving a review instead. Her name is Melissa and she should not be in customer service. I don't know who the person was who kept calling them tonight, but she confused me with them. It doesn't matter who they were either because she should not be talking to any customers that way, let alone me who called 1 time.