I am using my GF's account because I don't yelp but I had to for this situation. I don't even want to give them a one star. This review is for their service department. I went in there today to get my tires checked and see if they were eligible for replacement through my tire package that I purchased through Harley Davidson and I was told that I did not have a tire package and that HD did not offer tire packages. I even tried to show the service guy my road side AND tire package contract with Harley Davidson and he wouldn't even look at it. I told him I have had my tires done using my tire package at this location along with the red rock dealership in west Las Vegas, all he could say is that I have been getting away with "murder" because Harley Davidson once again doesn't offer tire packages. Mind you I bought this package with my bike at Harley Davidson. The service guy obviously has NO knowledge on packages that Harley offers to their clients. I will never return to this store.