The WORST W I have ever stayed in!! I am a Starwood member and have stayed all over the US in W's And SLS and have never experienced such piss poor service. Went here for my bachelorette party over the weekend and they lost my girlfriends credit card then proceed to tell her they gave it back which NEVER happened. Told them to review the tapes but the rude Chinese manager didn't want to hear it. Ordered room service and the guy added his own $7 tip on a meal that had $3 gratuity included already. I don't know who is hiring these unprofessional employees but they are rude and act like the W is the greatest thing around. Um NO your bar scene sucks, you have dried out "fresh" flowers in vases making it look just tacky, and the shop in there looks like stuff my Hip 71 year Old grandma wears. I'm giving 1 star to the valet guys and the sweet lady at concierge. Stay as far away from this dump as possible it's a glamorized motel 8