Completely in accordance with other reviewers -- yes, the service is still slow, even after a few months of their opening.
Located in the center of the Seafood City food court, my boyfriend and I came in for a late lunch. The line wasn't too bad, but I can see the efficiency problems right from the start. It's not a matter of being short-staffed -- there were plenty of employees at hand. It was more about the lack of a system. Everyone seemed to be scattered, without a designated task in the assembly line.
We both ordered the chicken skewer combo, which comes with one skewer, two scoops of rice, and a side of your choice. We chose the pansit palabok, which was nothing special. (I prefer Jollibee's across the way with its skinny noodles.) We found that the rice ratio is unbalanced. Too much! I would've liked 2 skewers honestly, so my advice: get the 4 skewers for $11 and just order a side of rice for each person. The BBQ itself is perfect, but the service still needs to be streamlined. (The titas and kuyas are all friendly though!)