***UPDATE*** There's a new GM in town!
If you read back to my previous post on 4/30/2013 I unfortunately was dealing with a General Manager and Service Manager that did not put customer satisfaction first.
Today that changed.
Rebecca Stricharczuk is the new GM of Classic Honda.
As I was afraid, my "repaired" leather seat continued to crack and look worse by the day. Something told me to see if there was new management, and to my surprise there was!
I reached out to Rebecca and explained the situation, and asked if there was anything she could do. She promptly returned my email, and we were able to agree on a solution that would change my opinion of Classic Honda.
Rebecca was interested in making this problem right - even when it wasn't on her watch. Because of her concern for me, as the customer, I can now say I would be happy to do business with Classic Honda, as well as refer my family and friends.