My husband and I ate at Harvest Kitchen and Lounge over the summer and had a great experience. I recommended it to friends and business collegues to to it's good food and local buying. We visited once again last week and had a horrible exericence. There was more than one thing wrong which I was willing to overlook but when we asked the server it was clear they were not into customer service.
We ordered the burger, which was alright. The bun was very stale and neither of us finished our "half" of the burger. We told the server our bun was stale thinking the kitchen would sub the bun or offer us another dish. The exact words we got in response to our query were, "that is just how the buns we use are." Stale buns? That should be easy to fix.
We were not even offered another type of bread. Things went down hill from there. The wine I wanted was sold out, clearly we decided not get get dessert. Our bill was $55 for a burger to share and wine that was not my first choice.
I called the next day to complain and was told that they would send me a gift card so I could come in again.
Guess what - no gift card came. I don't beleive they are into customer service and I won't be recommending the place anymore.