I have gone to Cherry Lash for 2 years now. The first year, my service was amazing. I would easily book an appointment online or with the front staff. However, over the past year, something has definitely changed. I always book my appointments at least 3 weeks in advance, and since October 9, 2013, have been cancelled and rescheduled only after being on hold for 10 or minutes or asking to speak with a manager. Not only that, the lashes used to last me at least a month, and now they are almost all off after 2 weeks (This is with me getting a Fill-PLUS every 3 weeks).
I recently asked to speak with the district manager, Ivonne, and after doing so was in tears. She was extremely condescending, and did nothing to help the situation after being cancelled on for the 9th time, because she said it was only the 4th. I have my account records showing it was 9, even though she continued to tell me she didn't see it. I know the prices are alluring, but the customer service is not worth it!!!
**Also, I would not trust all the 5-star reviews because they do offer a $10 discount to clients who post reviews and show them at checkout.