I was here when it first opened and continue to go- yes, they were slow when they were learning. They are great now. Super nice. They did make a mistake by not firing our first sub when we went once, but were apologetic and comped our next sandwich to make up for it. For those that are knocking the amount of vinegar and oil- you watched them make the sandwich? You can tell them to stop. For a chain sandwich shop, we love this place. Plus, you can earn free subs and they have coupons all the time.