Let me start this off by saying that several people at the conference I was at ate here and had a great experience. This is only my experience.
Our waiter was rude, rushed and almost down right hostile. I ordered the BBBLT (no T) with a salad, my friend ordered a grilled cheese and mashed potatoes off the child's menu and our other friend ordered a fried chicken salad with dressing on the side and no tomatoes.
My food came out and because my mother raised me right, I waited for the other two meals to be served. And waited...........and waited.........and waited. I watched another server try to give the grilled cheese to another table. I asked about it and that was corrected. I again waited for the third person in our party to be served. And waited.......and waited........and waited some more. 10 minutes after we finally asked about her salad and were told that the other server had served it to the wrong table. He lied, that was the grilled cheese. The salad was served about 2 minutes later and it was the wrong salad, covered in dressing, had tomatoes and grilled chicken. When we pointed this out, the waiter again tried to lie. In the interest of trying to get the heck out of there, she went ahead and ate the salad.
It wasn't until my friend with the grilled cheese realized there was dried egg on her fork that we just couldn't take it anymore. At this point I asked for the manager. He was honest, apologetic and offered to comp our entire meal. Only due to the manager and the fact that everybody else had a good experience would I consider going back.