it is a failure of a business to receive 1 star from a customer. It is a business decision to care more about keeping every dollar rather than caring about the human being.
We were taking our puppies here for their shots. They gave our dog a vaccine we did not authorize. When I tried to get a credit for their mistake, I was told absolutely not. "The dog was given the shot." I can't deal with such a money hungry business. You cannot not trust it when money is all they care about.