I always this chain. This one always has quick service, great food and very friendly. This time someone even stopped by our table to see if we needed anything else. Now why the 4 stars.....there were people standing around with trays of food as there was no place to sit. The parking is always 95-100% full and Ive had to park over at the mall a few times. They need more of these in Madison. Update: when does the new Chick-fil-A open on East Washington St, near Toppers?