I have high expectations since this is supposed to be the premier club in the area. Overall I would give between 3 and 4 stars. I've been going here over a month.
I love the space in the club! The first floor is two story with lots of room in between the equipment. Very airy and open. Lots of windows along the cardio wall so it is a great environment. There is a lot of variety to the equipment and I never have to wait. I enjoy working out here. There is a lot of staff around and they are always friendly and helpful.
Location is great and there is validated parking in the building. You can park and take the elevator nearly right up to the club entrance.
On the minus side, some things are in need of some updating. There is a great cardio area along the windows, but you have to look out on a mass of tangle wires and beat-up power strips and dirty window sills. Could be a lot better. I think you can ditch the dated individual video monitors that are postage stamp size...I've never seen anyone use them.
Also not impressed with the locker rooms. The area is very crammed and are looking very dated. Not a lot of ventilation in there so it never seems very fresh...even though they are constantly cleaning. If you do not pay for a monthly locker you need to use the "guest" lockers. The "guest" lockers are literally in the hallway by the door...so you have try to change in the middle of a constant stream of people walking thru this narrow space. The lockers are so small you can barely fit your clothes in there. Disappointing.
I'm guessing this is the premier club in Charlotte, but it is not quite up to the level I have experienced in other cities (for the price). Thus the 3.5 stars.