This place has all the variables to be a hit. They have been open for about a year now and I have come here on and off for that amount of time. The best thing they have going for them is great coffee consistency. My toddy and americanos have been good every time. I would go as far to say they serve Lux coffee better then Lux does. However The pastries have been hit or miss. I think the key is to come in early when they are fresh out of the oven.
Every time I have come in (once a month or so) I swear there is a whole new set of employees. This doesn't effect the coffee quality and customer service (surprisingly) as much as the food. I would think after a year the kinks of running a shop would be worked out and you would retain your team but not the case here.
But this is why Carmel's get 3 stars, they raised the prices and the food is not good enough to warrant the price hike. Their original prices along with great customer service and coffee consistency is what kept me coming in. This has changed though. Granted, the coffee is still good and ultimately that's most important but I am not going to go out of my way to drop by.