Quick, efficient and friendly. Charlie was actually earlier than expected - which was great. He got right to work and moved my treadmill quickly and efficiently. He set it up where I needed it and made sure it was working. He gave me pointers on things it might need since it is older, but there was no high-pressure pitch to fix things immediately. I would recommend him to everyone - and as someone who relies heavily on Yelp reviews, I am not saying this lightly.