Update: they're getting better. I got an iced coffee for a day of errands. Although I still prefer to frequent local joints, this was cold and refreshing. The service has also improved.
I have gone against my better judgement today by going through the drive thru at the new Starbucks by my house. I try to support local businesses and want to commend SB for retrofitting an old restaurant BUT have some reservations about their ability to be successful based on the service I received. I pulled in behind one car at 3pm on a Saturday and there were at least 5 employees inside with a couple of customers waiting at the counter. I waited 9 minutes at the window after having to repeat my order twice and when I got it home, it was wrong. It was a skinny hazelnut and a lemon loaf, NOT rocket science! To top things off, the guy waiting on me said HE had to make my coffee. What is that supposed to mean?! I know your staff is new and are working out the kinks but I expect more from you. It's not like you have no competition.