This place is terrible. We purchased a drain snake from them, brought it home and tried to use it and it literally broke within the first 2 minutes. We went back to ask for an exchange, and we were even willing to pay for a better quality one. The own said "this is like underwear, you can't return it". Well even if you bought underwear that has a hole in it when you open the package, stores will let you exchange it. Anyways, poor customer service. I'm not surprised that they have so many poor reviews