1.5 stars
I don't think I will come back to this Red Lobster location after my latest experience here. We came in on a Wednesday night to take advanage of the endless shirmp deal which ended on November 8th. We had called in to be placed on the waitlist, a 20 minute wait, not bad. By the time we drove there, our 20 minutes but the hostess told us it would take another 10-15 minutes for a table to be ready...this is why we called in, I don't want to wait.
We were finally seated 10 minutes after walking in. Unfortunately, this didn't matter as not one server acknowledged my presence for almost 20 minutes. I was pretty upset but I didn't want to get up and leave since we drove all the way from Uptown for this. Finally, our server arrived to take our drink order. I asked her if they still offered the endless shrimp deal which sent her off into this huge schpeel about how endless shrimp festival is the worst time of the year for the servers, how much they hate it, and how they're boss was throwing a party for them when its over. Everyone has their right to an opinion on any matter including this but I think it's common sense not to share these opinions with your customers. I felt extremely uncomfortable after this conversation and hesitated to say that my bf and I specifically came here for the endless shrimp deal.
It took another 30 minutes for our orders to come out, in that time, she checked up with the table behind us about 4 times but did not come to our table once and my water was completely out. My boyfriend was furious as he felt we were unable to fully take advantage of the endless shrimp deal due to the degree of neglect from our server. I was very disappointed when the food actually came out. My garlic shirmp scampi was dry as a desert in hell and my pinapple coconut shrimp was clearly thrown together. As the restaurant got less crowded, the quality of the food improved. I was just over it at this point.
Save your money, patience, and time, go to another Red Lobster location. The one in Pineville is much better and the High Point location is outstanding, go there for sure. Ask for Amy if you are dining in High Point, she's rad.