I called Ideal Services because we were having ac issues. The fan would not turn on but while on the phone the unit began running so the rep offered to send a technician to provide a diagnostic test on the unit the next day. My ac stopped working shortly thereafter. The next day, the technician arrived. He put a screwdriver in the fan and turned the fan and said immediately it was a motor and bearing problem and the cost would be $800. He didn't explain how he came to this conclusion by simply sticking a screw driver in the fan so my husband said forget it. I spoke with Romero later on and he said that there is a spot in the fan that you can stick a screwdriver into and if it moves freely or there's resistance, it tells you there's a problem with the bearings and/or motor? I appreciate the additional information but you can't throw numbers around and expect the customer to be agreeable without explanation. $800 is a lot of money and what if it was something else? With a complete diagnostic test, shouldn't we have received a list of other things that the unit may have issues?
We will not be contacting Ideal again.