I am really surprised to see some of the awful ratings below. Overall, it rates to 3.5 stars, but I think its better. I wonder if any of these guys tried El Pollo Loco. Last time I went to El Pollo Loco, I felt like I was eating salt. Ever since I found Chuys in AZ, I am never going back to El Pollo Loco. It is hard to compare Chuys to a classic Mexican or Grilled Meats place because it still has a fast food type atmosphere.
I think its great they have a chips and salsa bar you can just help yourself. Their salsa can be a little bit more spicier and flavorful, so this is why I give it 1 star less. Nevertheless, their chicken is amazing. I highly recommend paying a buck more for white meat chicken. I usually get the half or quarter pound platter, depending on how hungry I am. I can tell the food is fresh because there I times I take the food back and don't it eat for a few days, and it is still very juicy and flavorful after reheating it.
It is too bad some of the locations are closing down, but that is something I see a lot going on with other chains. I think Chuys has to strategically choose better locations. This one happens to be right next to Serranos, and Serranos is better by a mile, but the food is different style. Price wise, Serranos is not that much more, so I am guessing more people go there.