If I could rank them 0 stars, then I would. I had the misfortune on having to deal with Herff Jones back when I graduated in 2014.
First off, horribly overpriced. $80 for a gown that only gets worn for a couple hours and never seen again.
Also, they're incompetent. Can't keep their paperwork if their life depended on it and it took much more of a hassle to get anything done and ordered through them. Their lack of communication is abysmal and the fact they're so out of the way(I was attending and in the area of Basic High School at the time) meant getting a hold of anyone for customer service was a trial in and of itself.
Please, if you can, do yourself a favor and do not support this poor excuse of a business. What was supposed to be a celebration of years of hard work and trials is now tainted in my mind because these people simply have little to no idea how or what they are doing on such a large scope.