Really disappointed and SUPER upset!
FIRST TIME experience an hour ago today. Placed my order for pick-up via GrubHub at 5:19 PM, because their restaurant is available for services through this website, as well as Eat24 apparently.
My husband went to pick up the order at 5:50, since the time stated it would be ready by between 5:45 - 5:55 PM. The food was NOT ready, and they state they never received the order at all, and that this has happened many times in the past with other orders placed with GrubHub, and that he suggested he contact GrubHub at the time and just cancel it so that we can reorder everything at the restaurant and pay with cash. This is irritating, as much as it is an inconvenience.
If this keeps happening before, FIX it! Had to go to the local Panda Express because we had no time to spend with each other for dinner before my husband leaves for work til 4am if we decided for them to cook our food, and being irritated with them does not help with us patronizing them.