Do not use this company! The quality of the door they made for me is not worth the price at all. Dealing with them has been a nightmare. The sales people are great, but then the circus begins. The subcontractors they hired to install the door were sent to the wrong address on the day of installation. Then they showed up without the proper tools and had to use mine. Once done, I pointed out all of the issues I could see that needed to be fixed. They said they would get back to me. The only person I heard from was the guy who wanted to collect my final payment. When I said I would pay when the door is fixed they put a pre-lien on my house for the full amount of the door and I have already paid half.
This was 5 weeks ago and they have been back 3 or 4 times to fix all of the problems, and they still are not fixed. Where do I begin? Two knobs were dented and scratched, the door, which cost me around $8,000, is bowed at the top and does not sit flush with the frame or the inner glass. The leading edge of the door was hitting the frame when I closed the door (how did the install crew think that was acceptable?), I can see light between the door and frame, the screen didn't fit so they took it back and never returned it, I can see the red shims between the sidelights and frame, and there is a pile of extra metal sitting on the side of the door. I understand there might be an issue or two, but this is ridiculous for the amount money they are charging.
Each time they come out they don't have the right tools or they need to take pictures and call the office and they will get back to me, which only happens sometimes. Two of their employees have told me that they believe the company is growing too fast and the customer service is suffering. The last service manager who tried to fix some of the issues with his spray paint and nail file told me that since it's handmade it will have flaws, but I think that's just a good excuse to produce poor quality products and get away with it. My appointment today with another service manager just got rescheduled for two weeks from now. They are in no rush to make things right. I have lost my patience and I'm filing a complaint with the Registrar of Contractors.