As a Las Vegas local & small business owner I was hesitant to choose a "big" bank over a credit union for my business & personal banking. After talking to many business owner friends I found that Bank of America was used by most all of them & they were happy to refer me! I'm always in a rush & quickly explained my needs to Heather Pearce while making my appointment. She instantly understood my personal & business financial goals & had an outline ready for me! Within an hour I was fully setup with everything I needed and knowledge about the next level of banking that I may need soon. Heathers personality is fantastic! She got to know me in such a short time & knew how to cater to MY true financial needs. I would not have expected to have such superior customer service & I am so grateful to finally have peace of mind & simplicity in my small business banking. Thank you again Heather Pearce.