Whoever grooms my dogs does a good job whenever I bring them in and I am always very pleased with the cut. They usually get cocker spaniel cuts and they always look amazing, however this last time, they were matted and quite a site for sore eyes (owner at fault, yes that's me.), and Barking Broadway worked their MAGIC, Viola, my dogs looked like dogs again. They cut them down, Sweetie had a bit of hair hanging down and Ginnie's tail is so long and beautiful. I love the service, however, it is a bit impersonal, but at this rate, I'm ok with that. The price is very competitive, my dogs never seem traumatized like at some places, I could tell my dogs were super anxious, never at Barking Broadway. They are always happy when they leave. One suggestion, is front desk should make follow-up appt. for next 6 weeks so it's on calendar, yes I know that I'm being lazy, but that's what accounted for them not coming for some months (yes, my fault again) it would be very helpful. I would recommend to anyone with dogs who need regular grooming.