I needed a dishwasher for my rental property and obviously didn't plan to spend more then needed. I have done some research and found the one in this store online. When I walked in and asked an older man who worked there for help finding the unit- he replied that the web and reality don't usually much. Without even trying to help? Just like that! I was really disappointed and started to look around for a different assistant. Luckily, Senior Sales Associate Joel Kerben showed up. He really put an effort in the matter and we found even a better deal on a dishwasher. He was very patient, professional, knowledgeable and courteous. Thank you, Joel! I wish Sears would have more such great professionals!