I've had 2 experiences with this salon. Both were a little off.
My fiance and I moved here in January of this year and soon were looking for a salon to call home. He grew up in Phoenix and had always gone to a Toni & Guy salon and loved how his stylist would take their time and make sure you got the cut you wanted.
So with Fashion Square Toni & Guy being the closest to us, I booked two appointments for the same day at the same time with 2 different stylists. When we arrived at the salon, they didn't have either of our appointments in their system...my first thought was whaaaat???? I could see one maybe, but both non-existent? weird.
They found us a stylist who had one opening that day and one the next day, so my fiance got his first. (honestly I wanted to make sure she was capable before I let her chop into my hair...we wont tell him that)
We were pleasantly surprised! I can't remember the girls name unfortunately, but she was awesome. She cut my fiance's hair and mine the next day and really listened to what we wanted and executed it perfectly.
I thought to myself, Yay we found our girl! Alas, as she cut my hair to perfection, we made small talk and I found that she was moving to Australia!!!! Nooooooo!
Well since we had had one semi-good experience at this salon, even with our star stylist gone, I went to make another appointment for my fiance and I in August. I think I called on a Monday and made 2 appointments for Friday. My fiance actually had a friend cut his hair on that Tuesday, so I called Tuesday to cancel his appointment and mine as well, and when I called the receptionist said that our appointments weren't in their system, AGAIN!
I think the disorganization of this salon is what is killing their reviews. They need a tight ship Salon manager in there stat!
anyway, my fiance got a call on the Saturday after his supposed Friday appointment saying that we were a no-show for a cut on Saturday. I just shook my head, and told him I won't be making any more appointments their for us. Disorganization kills me!