This place is the worst. I am standing in the "passport center" right now. There were 2 people assisting everyone and one of them told me that he would be with me after he got through the line a bit. I waited for about 10 minutes and he left without saying anything. Then the line helper talked to the only employee behind a counter. I hear them say, "Where is _____?" "I don't know, lunch or a doctors appointment." After listening to the employees try to pass me off to a worker in the back, I decided to begin writing this. This is what happens when you have no competition.