Edited to add...this did not happen when Dr Dawkins was there. I have taken my animals to this hospital for over 10 years. Our relationship is over.
Short and sweet...
Are Dr. Roberts and his staff knowledgeable? Yes
Is everyone friendly? Yes
Do they have a nice, clean office? Yes
Do you get charged for services that you did not request? YES
Are they the only vet in town? No thank goodness.
Sorry, but I do not have money to throw away. I will take my business elsewhere.
2 examples offhand that occurred on my past 2 visits there:
1)My cat has FLUTD. I took my cat's urine in to the office with me. The office told me I could do this. I had to camp out at the litter box and catch the urine in a ladle. The office still charged me $75ish to cath my cat and perform a urinalysis. They said the doctor 'likes' to use his own specimens. BUT they never told me that they didn't use my specimen until I got home and dissected the bill. I called the office back to tell them I had brought my own specimen, but was still charged for a cath and they were still not certain if my specimen was used or the doctors...but that he 'probably' cathed for a new specimen. Keyword...probably.
2)My dog went in for an eye problem last week. When I got to the desk to check out my jaw dropped over the amount. A few of the charges I agreed to, or felt obligated by suggestion of the doctor. BUT...When she went down the charges there was a charge for a nail trim. I didn't ask for a nail trim. I questioned this....she said it was difficult and the doctor did it while 2 techs held him...that's why you charged me? I don't care who did it...I did not ask for it. NO, not one single employee there asked me if I wanted them to trim my dog's nails.
And the least the doctor could do is say Thank You for the doggie bandannas that i took for him and his staff.