A long line for panda is not unusual. But tonight 45 Minutes in the drive thru is not okay. We finally get to place our order to find out there isn't any chow mien. We ordered two panda bowls with fried rice one with teriyaki chicken the other with orange chicken. We got a plate with double orange chicken and fried rice. We get to the window and nicely ask why there isn't noodles and she tells us that 2 cooks called out and the new cook has been cooking for 2 days and has no idea what he's doing. I ask is our food gonna be good and she's says it should be. So we get home my husband takes one bite and spits it out immediately. I said to him is it really that bad you have to spit it out and he said you try yours. I take a bite and I too immediately have to spit it out. Our orange chicken tasted NOTHING like orange chicken. I have to add we are new to surprise and this panda has the best orange chicken in the valley. But tonight IT WAS TERRIBLE. obviously it's due to the fact that the cook is 2 days in and has no idea what he's doing. Rice had no flavor. We didn't let our kids eat theirs afraid they would become sick. I called and spoke to Angel who was apologetic and said they are aware of what is going on. She adds in that they put the wrong sauce on that batch of the orange chicken. She offered a refund. So back into the car we go to get our money back to find out we have to wait 5 days for our money back. Really panda I have to wait to get that money back. It's now 9 at night my kids haven't eaten dinner and we have to wait 5 days for our money back. I understand every restaurant gets call outs and are short staffed but if you can't produce your product to the full standards it's best to close for the day and not serve people inedible food that could make them sick. Very disappointed in the customer service tonight.