We had our oven stop working so I placed a service call with the company and they would send E & J Appliance Service Co out. Eric came out and took a look at my oven and the main electronic board was out so a new one had to be ordered which I was told it would take about another week. I was ok with that since I had mastered using the BBQ as my oven since mine was broken. Not even a full week later I received a call that the part was in and they would need to schedule a day and time to come back out. Eric came out the following Friday (from the first appt) and replaced the part. He was super friendly, and very quick at getting the part replaced and my oven working again! I would highly recommend E & J to anyone needing service for anything on the home.