Drove my car off the road in a dust storm. Didn't realize it, but tore the bumper away from the undercarriage, and drove on it that way until it got into the tire wheel well and started dragging. Took it to two other body shops that were "convenient." They had the pretty leather seat and big screen TV lounges; just didn't have time to diagnose or give a reasonable price.
Took to Gateway, and Corey immediately got under the car, saw the problem, and gave it a temporary fix. Then he asked if I wanted him to check on the part. He did, gave me a quote (significantly less than the other place), and asked me if I was interested (no high pressure here). He ordered the part, I went the next day, and he installed it very quickly. I'm not sure, but I may have only paid for the part on that occasion. In any case, I've been driving on it for several months now & no problems to speak of. I even asked him about some minor issues on the car, and instead of giving me a ridiculous quote, he gave me options for less expensive fixes.
I tend to believe anyone who is willing to turn away business in order to get the customer what (s)he needs - instead of being an opportunist - is likely to be a more honest businessman.