Lack of customer service made a slitely annoying situation into an infuriating one.
I do not like pizza Hut pizza to begin with, but the gf and I decided to try the cheesy bites pizza. We ordered online and when the order arrived we received a cheese pan pizza. (which is 10.59....ridiculous) when I called the not so friendly representative informed me that he "didn't know what to tell" me. Because we did the order online the error wasn't theirs he said. He had a complete lack of empathy or customer service at all.
After a couple tries of making him understand how I felt, and getting no where, I told him I didn't accept his answer and I didn't want this pizza. The phone went silent.... "are you still there?".............. More silence. Just as I was about to hang up and drive down there to speak to a manager he came back. Apparently I was on hold? He then informed me that his manager said they would replace the pizza, but they would be picking up the original pizza. Ok by me, I don't want it, but the accusatory tone just made me even more upset.
Thank you for solidifying my dislike of pizza hut, now there never has to be a question as to whether we should try it out or not.