Was in town from Indianapolis, and had several family members in town too from Louisiana. One thing my southern family always craves is White Castles, as they do not have one where they are from. I was told about Hinkle's from a local, and that it was a must have of Madison. So I offered to purchase food for the family (feeding 3), and unfortunately 2 of the orders were completely made wrong (one order had lettuce only when asked for everything, and the other had cheese only (when requesting no cheese with onion, pickle, and honey mustard). Not only did we have a mishap on the order, but the gentleman who answered the phone seemed to be very irritated we had a big order with special request so mid conversation he passed the phone off to someone else (without ever informing me mid conversation that he was going to pass off the phone). I now own a home in Madison, but doubt I will come back or recommend Hinkle's after this experience. Especially after the customer service from the original order taker. I have had better food and service at McDonald's, and White Castles is 5x better and gladly will customize orders without making you feel like it's a burden.