This is the jcpenney I usually go too because it's within my neighborhood. Marissa is always very accommodating and helpful. She welcomes us with a smile and recalls us every time we come it. She provides great customer service and allows me to use my coupons when I make qualifying purchases. Checkout process with Marissa is always a breeze, she makes things easy. Michael and Erlinda are two other associates who knows what they're doing. They are very nice and helpful as well.