Whoa, call the hotel cops. This place does not deserve ANY business whatsoever. We had to resort to booking a room here for a wedding, because we did it last minute. Clearly, we were punished for being late in the game.
So we got the room key, and lo and behold the nastiest hotel room I've ever seen in my life. Bed undone, bathroom had garbage all over it, beer bottles empty, and a cockroach crawling on the table. I did not even want to step foot in there. All I could think was "WTF????" So of course we go back to the main office to tell the asshole (excuse my french here) manager that our room was filthy. He tried to tell us it wasn't, and I told him again that it IS IN FACT FILTHY, uncleaned. He did not offer us a clean room, didn't even offer for anyone to go in and clean it. He told us to call Expedia (where we booked the room), so we had to waste time waiting on the phone. Expedia would credit our money back, he said. He could only credit Expedia. And no, he did not do this right away.
He was a nasty, terrible manager. Know what he does in the office? Walks around on his nasty bare feet, lounges in his recliner and watches TV all while he has dissatisfied customers in his lobby, not giving a rat's ass about providing any customer service. In all honesty, people who run businesses the way he does, do not deserve ANY business whatsoever. He was absolutely rude, disgusting, and nasty toward us. Once we finally got a hold of someone at Expedia, he refunded them and threw a receipt at us.
Let me just say, if I were him (with his god-awful, grumpy, rude personality), I'd be glad to be hiding behind those bullet proof windows too.
I would rather sleep in my car. Is there a way to report this place to the BBB? Disgraceful.